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These Terms and Conditions ("Terms") govern your use of our online gaming services (the "Services"). By using the Services, you agree to be bound by these Terms.
Purpose of the Terms: The purpose of these Terms is to set out the rules and guidelines that apply to your use of the Services. These Terms are a legally binding agreement between you and us (Captain Jack Casino).
Acceptance of Terms: By registering an account with us or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms.
Age and Legal Restrictions: You must be at least 21 years old to use the Services. If you are under 21, you may not register an account or use our Services.
Eligibility: To use the Services, you must register an account with us. You must provide accurate and complete information when registering your account, including your full name, date of birth, email address, and physical address.
KYC and Verification Requirements: We may require you to verify your identity and age by providing documentation such as a passport or driver's license. We reserve the right to request additional verification at any time.
Responsibility for Account Security: You are responsible for maintaining the security and confidentiality of your account login credentials. You agree not to share your login details with anyone else, including family members or friends.
Accepted Payment Methods: We accept various payment methods, including credit cards, e-wallets, and cryptocurrencies.
Minimum and Maximum Limits: The minimum deposit is AU$20, while the maximum deposit limit is AU$10,000 per transaction. The maximum withdrawal limit is AU$50,000 per week and AU$200,000 per month.
Processing Times and Fees: Deposits are processed instantly, while withdrawals take 24 hours to process plus method times. There are no fees for deposits or withdrawals, except for bank transfer fees of AUD 25.
Anti-Money Laundering Policy:We have implemented an anti-money laundering policy to prevent and detect money laundering activities. We may request additional information from you if we suspect any suspicious activity.
How Bonuses Are Credited: Bonuses are credited to your account automatically when you meet the eligibility criteria for a bonus.
Wagering Requirements: You must wager the bonus amount at least 35 times on slots or 50 times on table games before you can withdraw any winnings.
Expiry and Abuse Clauses: Bonuses expire after 30 days if not used. You may not use multiple accounts to claim bonuses, nor may you use automated systems to claim bonuses.
RNG Usage: We use a random number generator (RNG) to ensure that all games are fair and unbiased.
Game Malfunctions: If any game malfunctions or is terminated due to technical issues, we reserve the right to cancel all bets placed on that game.
Limits on Play and Responsible Gaming Tools: You can set deposit limits, wager limits, and session limits to help you manage your gaming activity. We also offer self-exclusion options if you feel you need a break from our Services.
Self-Exclusion Options: You may exclude yourself from using our Services for a period of time by contacting our support team. During this time, we will not send you any promotional materials or allow you to log in to your account.
Deposit, Wager, and Session Limits: You can set limits on how much you deposit, wager, and play per session.
Help and Support Links: We provide links to responsible gaming organizations such as GambleAware Australia and Lifeline for help and support.
Bonus Abuse: You may not use multiple accounts to claim bonuses or use automated systems to claim bonuses. You may also not use bonuses in conjunction with other promotions.
Fraud, Collusion, or Manipulation: We take any form of cheating, collusion, or manipulation seriously and reserve the right to suspend or close your account if we suspect any such activity.
Use of Bots or Automated Systems: You may not use bots or automated systems to play games or claim bonuses. We reserve the right to suspend or close your account if we detect any such usage.
Voluntary Account Closure: You can request to close your account by contacting our support team. This will result in the cancellation of all open bets and withdrawal of any funds from your account.
Breach of Terms: We reserve the right to suspend or close your account if you breach these Terms, including but not limited to engaging in bonus abuse, fraud, collusion, or manipulation.
Inactivity and Dormant Accounts: If your account has been inactive for 12 months or more, we may close it without notice. You can request to reactivate your account by contacting our support team.
Information Collected: We collect various information from you when registering an account, including your name, email address, physical address, and other details as required for our Services.
Use and Storage of Personal Data: We use your personal data to provide you with our Services, communicate with you about promotions and events, and comply with regulatory requirements. We store all personal data securely using encryption methods.
GDPR Compliance (if applicable): We are committed to complying with the General Data Protection Regulation (GDPR) if it applies to us. You have the right to access your personal data, correct or delete any inaccuracies, and withdraw consent for our use of your data at any time.
Losses: We are not liable for any losses incurred by you as a result of using our Services, including but not limited to losses due to game malfunctions or technical issues.
System Errors: We reserve the right to void any bets placed on games that have malfunctioned or been terminated due to technical issues.
Third-Party Links: Our website may contain links to third-party websites. We are not responsible for the content or functionality of these websites, and you agree to access them at your own risk.
Right to Modify the Terms: We reserve the right to modify these Terms at any time without notice. These modifications will be effective immediately upon posting on our website.
Notification of Changes: You agree to check this page regularly for updates to these Terms. We also recommend checking your email inbox or mobile notifications for any updates from us regarding changes to these Terms.
